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How a Checklist Can Save Your Business

I have something to confess - I love love love to check things off of a list! It makes me feel like I'm making progress and getting things done. I am addicted to checklists, but I also know that they have saved my business several times over. No, really! They keep your business efficient and...

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3 Things You're Doing Wrong on Your Website

Building or rebranding your website is a pain a work of love! While working on the website, we all get to the point of thinking- let's get it over with and then move on with our lives! Unfortunately, your website can't be a static and "let's just forget about it" part of your...

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How to Start the 2nd Quarter with Confidence

Here we are in April - it's already the second quarter of your business year! AHH! How did we get here so quickly? And... before you know it, it will be summer. So this is a critical time for small businesses. The first quarter sets the pace for your year, but the second quarter is an important...

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3 Things Your Subs Should Do on a Job Site

When it comes down to it, your clients think that you are in charge of everything on a project. You can explain how the process works and what the contractor and architect oversee, but clients will still see you as the leader, especially if you're good at what you do. So when it...

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3 Ways to Handle Mistakes

It's an unfortunate part of doing business, but things will go wrong. Mistakes will happen. It's what you do AFTER the mistake happens that's key. A very human reaction is to deflect - but blaming someone else is the wrong thing to do! If you own the business, the buck stops with you whether you...

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7 Steps for Spring Cleaning Your Business

I do love a spring clean, getting rid of cobwebs and dust, and opening up those windows to let in the fresh air! We need to spring clean our businesses just as much as we do our homes. The same ideas apply - we want to clear the clutter to make way for some FRESH ideas and smoother...

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4 Things You Must Do Before a Project Is Really Finished

Is there anything better than installation day?? It's when all your hard work pays off and you get to showcase the final reveal to your client. I LOVE surprising and delighting my clients with their gorgeous home-come-true. And then you hand over their maintenance binder and ride off into the...

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3 Words to Avoid in Client Emails

There have been so many misunderstandings caused by poor communication in texts and emails. Too often we think we've written a clear message, only to have the person on the other end read it in a completely different way! It can be embarrassing and sometimes seriously problematic when...

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4 Customer Service Ideas You'll Love

There was an interesting study a few years ago that said that "delighted customers are much more likely to be loyal than those who are merely satisfied." DELIGHTED! So how are YOU delighting your clients? That would be anything that goes above and beyond the standard of good customer...

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When Did You Last Back Up Your Business?

If you're like me, you are zooming at 1000mph through your days, just trying to get the hottest items done on your list. So to add anything at all to that list seems insane, right?! But if you don't take time to back up your business, EVERYTHING could come to a screeching halt and could...

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5 Ways to Fall in Love with Your Business Again

Valentine's Day is only a few days away - so are you still in love ? No, not with a person, but with your business! Ha! After a pandemic, shutdowns, issues with furniture deliveries, crabby clients, and an economic rollercoaster, it would be surprising if you weren't ready to throw in the towel....

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3 Financial Steps to Take Now for a Successful Year

By this time of the year, most people have already dropped their resolutions and goals. So how are YOU doing?! If you set any resolutions to make more money in 2021 or to keep up with your finances more responsibly, you can STILL hit those goals! You really want to meet or exceed any...

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