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3 Ways to Handle Mistakes

It's an unfortunate part of doing business, but things will go wrong. Mistakes will happen. It's what you do AFTER the mistake happens that's key. A very human reaction is to deflect - but blaming someone else is the wrong thing to do! If you own the business, the buck stops with you whether you...

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3 Words to Avoid in Client Emails

There have been so many misunderstandings caused by poor communication in texts and emails. Too often we think we've written a clear message, only to have the person on the other end read it in a completely different way! It can be embarrassing and sometimes seriously problematic when...

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4 Customer Service Ideas You'll Love

There was an interesting study a few years ago that said that "delighted customers are much more likely to be loyal than those who are merely satisfied." DELIGHTED! So how are YOU delighting your clients? That would be anything that goes above and beyond the standard of good customer...

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