Return on Interiors

TIPS & TRICKS

3 Words to Avoid in Client Emails

There have been so many misunderstandings caused by poor communication in texts and emails. Too often we think we've written a clear message, only to have the person on the other end read it in a completely different way! It can be embarrassing and sometimes seriously problematic when...

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4 Customer Service Ideas You'll Love

There was an interesting study a few years ago that said that "delighted customers are much more likely to be loyal than those who are merely satisfied." DELIGHTED! So how are YOU delighting your clients? That would be anything that goes above and beyond the standard of good customer...

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Pivoting for More Business in the New Year

Do you know what I love about a new year?! It's the idea that anything is possible, that you can rethink everything with fresh ideas and exciting new ventures! My favorite thing to do at the beginning of a new year is to explore ideas for new business. It isn't about completely changing...

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How to Make the Best Impression at the Beginning of a New Project

Yeah! You have a new client who has contracted you for a design project. That means new possibilities and opportunities to flex your creative wings in new ways.

Since you never get a second chance to make a first impression, it’s important to start this relationship on the right foot. The...

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