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5 Ways to Fall in Love with Your Business Again

Valentine's Day is only a few days away - so are you still in love ? No, not with a person, but with your business! Ha! After a pandemic, shutdowns, issues with furniture deliveries, crabby clients, and an economic rollercoaster, it would be surprising if you weren't ready to throw in the towel....

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4 Ways to Keep Your Clients Organized

At the end of one year and the beginning of another, organization projects become very popular. This year, I want you to consider organizing your clients! YEP - your clients. Here's why - if you can keep your clients organized, they're going to be happier and YOU are going to be happier. They'll...

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3 Ways to Avoid Bad Subcontractors

There are so many horror stories in our industry about bad subcontractors. Like the tile installer who took off with your client's payment, AND without finishing the job. Or the movers who showed up in dirty shirts and showing way too much of the "plumber butt" than anyone should ever see....

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Why Systems Make You More Confident in Your Business

I've often said that the number one reason we have trouble selling our services is a lack of confidence. If you aren't confident in your business, you will not get the clients that you want, you won't get the fees that you want, and you REALLY won't hit those goals that you've been dying to...

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Why Your Client Hated Your Presentation

It doesn’t happen often (hopefully!), but we have all had the experience of showcasing a presentation to a client, only to hear crickets at the end. UGH!! There is nothing worse! And when it does happen, we either have NO clue why, or we have a sneaking suspicion and ignored it. There are a...

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Be Honest with Your Clients About Supply Chain Issues

I am always in favor of being completely honest with your clients - it really saves you problems in the long run. And that includes heading problems off at the pass. Communication is key to a successful project. (Yes. It's my mantra!) That is especially true when you know there are going to be...

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One of the Best Gifts for Your Clients

We're moving quickly into the holiday season, and that always makes me think of gifts for my clients. One of the best gifts that any designer can give their clients may seem too mundane but is SOOO important, and that's the maintenance binder! WHAT?! A binder full of paper?? Yes! You will make...

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4 Communication Techniques That Work

Most of our greatest achievements AND our worst setbacks in our companies come down to one thing - communication. When we're good at communicating with our clients, employees, and suppliers, everything can run like a well-oiled machine. But forget to tell someone about a change, or decide not to...

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How Transparent Should You Be with Pricing?

This has been a HUGE talking point in the interior design business - how much to tell your clients (or show them) when it comes to fees and pricing. And like a lot of things in our world, for me it all comes down to communication. Let's take a look at best practices for transparency!

Your Fees

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3 Questions to Ask Your Client Today

A lot can change in six months. If we didn't know that before, we sure did learn it over the last six months, RIGHT?! And that's especially true of how we live at home today. We're homeschooling, working, Zooming, vacationing - all at home. That can be really frustrating, especially if our...

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6 Ways to Make Zoom Meetings More Effective

A year ago, we had no idea that most of our meetings would be on video! But here we are. Depending on where you live and how the pandemic is going there, you may be handling all of your communications and meetings with clients on Zoom (or some other video meeting tool). It can be hard to make a...

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Customer Service Is More Important Now Than Ever

Have you ever heard the saying that when things are out of control that you need to focus on what YOU can control? That really rings true now, doesn't it? AAAA-MEN! There is almost nothing that we can predict with certainty about the future, except that it is uncertain. But, you CAN control how...

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