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How to Set Up and Fill a Client Pipeline

Keeping your head down and completely focusing on a project can keep the work rolling smoothly. But one day you'll raise your head and realize you don't have any other projects coming your way. YIKES! That is definitely not a good scenario - so how do you keep that from happening to you and your...

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The Best Client Questionnaire Has These 3 Things

The information you get from your clients during those initial meetings is critical to a successful project! If you don't get it right in the beginning, you just aren't going to deliver what your clients want. It could be the most beautiful home, with stunning art and selections, but your clients...

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7 Steps for Spring Cleaning Your Business

I do love a spring clean, getting rid of cobwebs and dust, and opening up those windows to let in the fresh air! We need to spring clean our businesses just as much as we do our homes. The same ideas apply - we want to clear the clutter to make way for some FRESH ideas and smoother...

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5 Ways to Fall in Love with Your Business Again

Valentine's Day is only a few days away - so are you still in love ? No, not with a person, but with your business! Ha! After a pandemic, shutdowns, issues with furniture deliveries, crabby clients, and an economic rollercoaster, it would be surprising if you weren't ready to throw in the towel....

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4 Ways to Keep Your Clients Organized

At the end of one year and the beginning of another, organization projects become very popular. This year, I want you to consider organizing your clients! YEP - your clients. Here's why - if you can keep your clients organized, they're going to be happier and YOU are going to be happier. They'll...

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3 Ways to Avoid Bad Subcontractors

There are so many horror stories in our industry about bad subcontractors. Like the tile installer who took off with your client's payment, AND without finishing the job. Or the movers who showed up in dirty shirts and showing way too much of the "plumber butt" than anyone should ever see....

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Why Systems Make You More Confident in Your Business

I've often said that the number one reason we have trouble selling our services is a lack of confidence. If you aren't confident in your business, you will not get the clients that you want, you won't get the fees that you want, and you REALLY won't hit those goals that you've been dying to...

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Why Your Client Hated Your Presentation

It doesn’t happen often (hopefully!), but we have all had the experience of showcasing a presentation to a client, only to hear crickets at the end. UGH!! There is nothing worse! And when it does happen, we either have NO clue why, or we have a sneaking suspicion and ignored it. There are a...

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Be Honest with Your Clients About Supply Chain Issues

I am always in favor of being completely honest with your clients - it really saves you problems in the long run. And that includes heading problems off at the pass. Communication is key to a successful project. (Yes. It's my mantra!) That is especially true when you know there are going to be...

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One of the Best Gifts for Your Clients

We're moving quickly into the holiday season, and that always makes me think of gifts for my clients. One of the best gifts that any designer can give their clients may seem too mundane but is SOOO important, and that's the maintenance binder! WHAT?! A binder full of paper?? Yes! You will make...

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4 Communication Techniques That Work

Most of our greatest achievements AND our worst setbacks in our companies come down to one thing - communication. When we're good at communicating with our clients, employees, and suppliers, everything can run like a well-oiled machine. But forget to tell someone about a change, or decide not to...

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How Transparent Should You Be with Pricing?

This has been a HUGE talking point in the interior design business - how much to tell your clients (or show them) when it comes to fees and pricing. And like a lot of things in our world, for me it all comes down to communication. Let's take a look at best practices for transparency!

Your Fees

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