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3 Ways to Handle Mistakes

It's an unfortunate part of doing business, but things will go wrong. Mistakes will happen. It's what you do AFTER the mistake happens that's key. A very human reaction is to deflect - but blaming someone else is the wrong thing to do! If you own the business, the buck stops with you whether you...

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4 Customer Service Ideas You'll Love

There was an interesting study a few years ago that said that "delighted customers are much more likely to be loyal than those who are merely satisfied." DELIGHTED! So how are YOU delighting your clients? That would be anything that goes above and beyond the standard of good customer...

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Keep Clients Organized Throughout the Design Process with a Binder

Until you get to install, it’s pretty easy for most clients to feel the only thing that’s getting accomplished with their design project is their bank account hemorrhaging money.

At the beginning of the design project, let’s face it, the design process feels a bit abstract...

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