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Customer Service Is More Important Now Than Ever

Have you ever heard the saying that when things are out of control that you need to focus on what YOU can control? That really rings true now, doesn't it? AAAA-MEN! There is almost nothing that we can predict with certainty about the future, except that it is uncertain. But, you CAN control how...

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How Affluent Consumer Behavior Has Changed

Just a few months ago, we had everything figured out. We knew so much about our clients and our target consumer and it made our marketing and outreach effective and easier. What a difference today, right? Everything has changed in the face of a pandemic and economic shutdown. Even our reliable...

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Why Relationships Are So Important Now

When we hit times like these - an economic rollercoaster, a pandemic, uncertainty - we want to keep our businesses in the best shape we can. And we want find that "magic bullet" that will help us get and keep clients. But do you know the very best thing you can do? Build relationships. And that...

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4 Ways to Use Cloud-Based Technology with Clients

If you've read my blog for any amount of time, you know how much I LOVE being organized! And I really love any digital tool that keeps me and all of my files organized, too. It's well-known (I almost feel famous writing that!), too, that I use Asana for tasks, Dropbox for files, and Zoom for my...

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Why Communication Is More Important Now than Ever

Communication is ALWAYS important in our business - we have to stay in touch with our clients, contractors and builders, vendors, and more! But during this time of uncertainty, communication is more important than it EVER was! Why? Read on....

Your Clients Are Worried, Too

All of that worry,...

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5 Ways to Wow with Digital Presentations

We all know that design presentations are when you should really WOW your client - it's the one point that can make or break the project! So it's key to have everything in place to show your very best work. But wait - how in the world do you do that in our new normal?? If you can't be in front of...

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4 Ways to Improve Your Customer Service Game

In this world of online and real-world competition, there's only one way to stay ahead of the pack. That's providing stellar customer service, every time to every client! But that isn't always the easiest thing to do, so I have 4 tips that will help you improve your customer service game and...

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The One Thing That Will Make Your Client Happy

There are so many times when I wish I could read my clients' minds - so I could really understand what they want and need. I'm sure you've all had that feeling, too! It would make our jobs so much easier, right?! But after many years in the business, I do know that there is one thing that every...

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Time Is What Your Clients Really Want

In a recent survey by Deloitte of what luxury customers and clients want more than anything else from service providers, the results were interesting! I expected the first two - stellar customer service and an amazing experience. But the last of the top 3 was a surprise. It was TIME. Everyone...

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4 Ways to Keep Your Client and Contractor on the Same Page

Effective communication is the cornerstone of a successful project. It’s the secret sauce that helps you get a project done on time, on budget, and gives you a finished project that makes your clients happy! While there are a lot of factors that determine a successful project, if you...

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3 Ways to Sell Your Client on Custom Design

As interior designers, we know that there's good design and then there's GREAT design! And the great rooms always include custom looks, something that makes them stand out from all the others. But, custom can mean expensive, and sometimes you just have to talk your client into spending the extra...

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Keep Clients Organized Throughout the Design Process with a Binder

Until you get to install, it’s pretty easy for most clients to feel the only thing that’s getting accomplished with their design project is their bank account hemorrhaging money.

At the beginning of the design project, let’s face it, the design process feels a bit abstract...

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