Tips & Tricks

Why Your Client Hated Your Presentation

It doesn’t happen often (hopefully!), but we have all had the experience of showcasing a presentation to a client, only to hear crickets at the end. UGH!! There is nothing worse! And when it does happen, we either have NO clue why, or we have a sneaking suspicion and ignored it. There are a...

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Be Honest with Your Clients About Supply Chain Issues

I am always in favor of being completely honest with your clients - it really saves you problems in the long run. And that includes heading problems off at the pass. Communication is key to a successful project. (Yes. It's my mantra!) That is especially true when you know there are going to be...

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One of the Best Gifts for Your Clients

We're moving quickly into the holiday season, and that always makes me think of gifts for my clients. One of the best gifts that any designer can give their clients may seem too mundane but is SOOO important, and that's the maintenance binder! WHAT?! A binder full of paper?? Yes! You will make...

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4 Communication Techniques That Work

Most of our greatest achievements AND our worst setbacks in our companies come down to one thing - communication. When we're good at communicating with our clients, employees, and suppliers, everything can run like a well-oiled machine. But forget to tell someone about a change, or decide not to...

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How Transparent Should You Be with Pricing?

This has been a HUGE talking point in the interior design business - how much to tell your clients (or show them) when it comes to fees and pricing. And like a lot of things in our world, for me it all comes down to communication. Let's take a look at best practices for transparency!

Your Fees

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3 Questions to Ask Your Client Today

A lot can change in six months. If we didn't know that before, we sure did learn it over the last six months, RIGHT?! And that's especially true of how we live at home today. We're homeschooling, working, Zooming, vacationing - all at home. That can be really frustrating, especially if our...

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6 Ways to Make Zoom Meetings More Effective

A year ago, we had no idea that most of our meetings would be on video! But here we are. Depending on where you live and how the pandemic is going there, you may be handling all of your communications and meetings with clients on Zoom (or some other video meeting tool). It can be hard to make a...

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Customer Service Is More Important Now Than Ever

Have you ever heard the saying that when things are out of control that you need to focus on what YOU can control? That really rings true now, doesn't it? AAAA-MEN! There is almost nothing that we can predict with certainty about the future, except that it is uncertain. But, you CAN control how...

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How Affluent Consumer Behavior Has Changed

Just a few months ago, we had everything figured out. We knew so much about our clients and our target consumer and it made our marketing and outreach effective and easier. What a difference today, right? Everything has changed in the face of a pandemic and economic shutdown. Even our reliable...

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Why Relationships Are So Important Now

When we hit times like these - an economic rollercoaster, a pandemic, uncertainty - we want to keep our businesses in the best shape we can. And we want find that "magic bullet" that will help us get and keep clients. But do you know the very best thing you can do? Build relationships. And that...

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4 Ways to Use Cloud-Based Technology with Clients

If you've read my blog for any amount of time, you know how much I LOVE being organized! And I really love any digital tool that keeps me and all of my files organized, too. It's well-known (I almost feel famous writing that!), too, that I use Asana for tasks, Dropbox for files, and Zoom for my...

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Why Communication Is More Important Now than Ever

Communication is ALWAYS important in our business - we have to stay in touch with our clients, contractors and builders, vendors, and more! But during this time of uncertainty, communication is more important than it EVER was! Why? Read on....

Your Clients Are Worried, Too

All of that worry,...

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