Customer service is more important than ever! It's the key to keeping your clients coming back, to getting new clients through grassroots marketing, and to making sure your business is running smoothly. But with all the supply chain issues, shipping delays, and problems with products when they do...

The holidays can be magical - and stressful. I like to get ahead of the craziness by planning my client gifts early so my team and I aren't scrambling at the last minute. That's no fun for anyone and it takes the magic out of the season, for sure! So what do you have planned for your clients?...

It can be tough working on a "team" that's been put together by a client, especially if you've never even met the architect or builder who is part of the project. We've all heard (or experienced) the horror stories of teams that weren't very good at collaborating. Or who were pitted against each...

This is one of the strangest times I can remember in the interior design business. We have clients clamoring for our services, but at the same time the supply chain is completely broken. Which of course makes it hard for us to deliver on those services. And if there was ever a time to have your...

Keeping your head down and completely focusing on a project can keep the work rolling smoothly. But one day you'll raise your head and realize you don't have any other projects coming your way. YIKES! That is definitely not a good scenario - so how do you keep that from happening to you and your...

The information you get from your clients during those initial meetings is critical to a successful project! If you don't get it right in the beginning, you just aren't going to deliver what your clients want. It could be the most beautiful home, with stunning art and selections, but your clients...

I do love a spring clean, getting rid of cobwebs and dust, and opening up those windows to let in the fresh air! We need to spring clean our businesses just as much as we do our homes. The same ideas apply - we want to clear the clutter to make way for some FRESH ideas and smoother...

Valentine's Day is only a few days away - so are you still in love ? No, not with a person, but with your business! Ha! After a pandemic, shutdowns, issues with furniture deliveries, crabby clients, and an economic rollercoaster, it would be surprising if you weren't ready to throw in the towel....

At the end of one year and the beginning of another, organization projects become very popular. This year, I want you to consider organizing your clients! YEP - your clients. Here's why - if you can keep your clients organized, they're going to be happier and YOU are going to be happier. They'll...

There are so many horror stories in our industry about bad subcontractors. Like the tile installer who took off with your client's payment, AND without finishing the job. Or the movers who showed up in dirty shirts and showing way too much of the "plumber butt" than anyone should ever see....

I've often said that the number one reason we have trouble selling our services is a lack of confidence. If you aren't confident in your business, you will not get the clients that you want, you won't get the fees that you want, and you REALLY won't hit those goals that you've been dying to...

It doesn’t happen often (hopefully!), but we have all had the experience of showcasing a presentation to a client, only to hear crickets at the end. UGH!! There is nothing worse! And when it does happen, we either have NO clue why, or we have a sneaking suspicion and ignored it. There are a...