It is so common to have an energy slump in the middle of the day that snack food and beverage companies use the idea to sell their products. And I can tell you that I definitely have low-energy times - ok, sometimes I even have low-energy DAYS! But in our biz, we need to keep cranking for as many...

Running your own business is TOUGH! I know, I've been doing it for over 20 years and it can still be challenging. When you're trying your best to hit your goals, you can feel like you're running on a hamster wheel - like you may never get to that success you want. And the scariest part??...

If you notice a serious competitor in your market, you might find yourself frustrated or even a little freaked out. After all, this is your turf! That can lead to frantic changes to your billing or rethinking EVERYTHING you're doing because you think they're going to take your business! Right?!...

It's one thing to get yourself motivated and super-productive, but when you're working with a team, you want them operating at their very best, too! Part of being a boss is helping keep your team on track, without micro-managing them. (I know! I am always a bit guilty of this!!) And I have some...

I've talked many times about how important great communication is with your clients. But... it's too easy to forget that it's EXTREMELY important with your team members, too! That includes contractors, subs, assistants, architects and anyone else working on the project with you. One...

There are so many weeks when I wish there were 26 hours (or more) in a single day!! Sometimes I feel like someone sped up the clock and I'll never get everything done. If you feel like that, too, you know that being as productive as possible is the one thing that will slow it all down. But HOW to...

In this world of online and real-world competition, there's only one way to stay ahead of the pack. That's providing stellar customer service, every time to every client! But that isn't always the easiest thing to do, so I have 4 tips that will help you improve your customer service game and...

There are so many times when I wish I could read my clients' minds - so I could really understand what they want and need. I'm sure you've all had that feeling, too! It would make our jobs so much easier, right?! But after many years in the business, I do know that there is one thing that every...

We've all heard the saying that you should never take things personally, but there ARE times when that's just not true! I've found that there are so many times when getting personal in the design business is definitely called for - here are just a few!

The Personal Touch

When clients hire you for...

In a recent survey by Deloitte of what luxury customers and clients want more than anything else from service providers, the results were interesting! I expected the first two - stellar customer service and an amazing experience. But the last of the top 3 was a surprise. It was TIME. Everyone...

There is so much excitement this time of year - but if you're a business owner, there's a LOT of stress, too! You're trying to tie up your projects, get your invoices paid, and get paid yourself! It's a whirlwind and it can make you crazy. So how do you end the year on a high note?! Here's a peek...