Return on Interiors
TIPS & TRICKS
The information you get from your clients during those initial meetings is critical to a successful project! If you don't get it right in the beginning, you just aren't going to deliver what your clients want. It could be the most beautiful home, with stunning art and selections, but your clients...
For most designers, any topic that has to do with accounting or finances is not one they really want to talk about. But the accounting side of your business is where the bread (or is it dough?!) gets made, so to speak. It's as critical to your company's success as your creativity is. So, make ...
I have something to confess - I love love love to check things off of a list! It makes me feel like I'm making progress and getting things done. I am addicted to checklists, but I also know that they have saved my business several times over. No, really! They keep your business efficient and...
Building or rebranding your website is a pain a work of love! While working on the website, we all get to the point of thinking- let's get it over with and then move on with our lives! Unfortunately, your website can't be a static and "let's just forget about it" part of your...
Here we are in April - it's already the second quarter of your business year! AHH! How did we get here so quickly? And... before you know it, it will be summer. So this is a critical time for small businesses. The first quarter sets the pace for your year, but the second quarter is an important...
When it comes down to it, your clients think that you are in charge of everything on a project. You can explain how the process works and what the contractor and architect oversee, but clients will still see you as the leader, especially if you're good at what you do. So when it...
It's an unfortunate part of doing business, but things will go wrong. Mistakes will happen. It's what you do AFTER the mistake happens that's key. A very human reaction is to deflect - but blaming someone else is the wrong thing to do! If you own the business, the buck stops with you whether you...
I do love a spring clean, getting rid of cobwebs and dust, and opening up those windows to let in the fresh air! We need to spring clean our businesses just as much as we do our homes. The same ideas apply - we want to clear the clutter to make way for some FRESH ideas and smoother...
Is there anything better than installation day?? It's when all your hard work pays off and you get to showcase the final reveal to your client. I LOVE surprising and delighting my clients with their gorgeous home-come-true. And then you hand over their maintenance binder and ride off into the...
There have been so many misunderstandings caused by poor communication in texts and emails. Too often we think we've written a clear message, only to have the person on the other end read it in a completely different way! It can be embarrassing and sometimes seriously problematic when...
There was an interesting study a few years ago that said that "delighted customers are much more likely to be loyal than those who are merely satisfied." DELIGHTED! So how are YOU delighting your clients? That would be anything that goes above and beyond the standard of good customer...
If you're like me, you are zooming at 1000mph through your days, just trying to get the hottest items done on your list. So to add anything at all to that list seems insane, right?! But if you don't take time to back up your business, EVERYTHING could come to a screeching halt and could...