In this world of online and real-world competition, there's only one way to stay ahead of the pack. That's providing stellar customer service, every time to every client! But that isn't always the easiest thing to do, so I have 4 tips that will help you improve your customer service game and...

There are so many times when I wish I could read my clients' minds - so I could really understand what they want and need. I'm sure you've all had that feeling, too! It would make our jobs so much easier, right?! But after many years in the business, I do know that there is one thing that every...

In a recent survey by Deloitte of what luxury customers and clients want more than anything else from service providers, the results were interesting! I expected the first two - stellar customer service and an amazing experience. But the last of the top 3 was a surprise. It was TIME. Everyone...

Effective communication is the cornerstone of a successful project. It’s the secret sauce that helps you get a project done on time, on budget, and gives you a finished project that makes your clients happy! While there are a lot of factors that determine a successful project, if you...

As interior designers, we know that there's good design and then there's GREAT design! And the great rooms always include custom looks, something that makes them stand out from all the others. But, custom can mean expensive, and sometimes you just have to talk your client into spending the extra...

Why Organize Your Client?

All the decisions that need to be made when you are doing a new build or a huge remodel is overwhelming to most clients. Now, add trying to remember what was decided and by whom- you are talking major stress! To help my clients overpower overwhelm (like the...